topic Re: Smart hub won’t connect to apple home in Partner Integrations

Smart hub won’t connect to apple home

Billaug — Wed, 03 Jan 2024 23:38:03 GMT

Arlo smart hub will not connect to apple home in spite of following the instructions, it’s online but not connected.

Re: Smart hub won’t connect to apple home

DannyBearAgain — Thu, 04 Jan 2024 00:31:36 GMT

One typical reason for the HomeKit add process failure is that the arlo Base/hub needs to have the HomeKit token reset applied to it.

Token resets can only be done by arlo customer support although you could request one to be made from an arlo moderator here on the forum.

private message @JamesC or @ShayneS

or @BrookeN

Re: Smart hub won’t connect to apple home

JamesC — Thu, 04 Jan 2024 19:56:43 GMT

Billaug,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC