topic VMB4000r3 HomeKit won’t connect in Partner Integrations

VMB4000r3 HomeKit won’t connect

Wirthnm — Sat, 16 Dec 2023 22:44:22 GMT

My Arlo base station won’t connect to Apple home kit. It was connected but now when I try to connect it shows detecting device screen and won’t go past that. From what I researched looks like I need a token reset? Could someone help me out with that process

Re: VMB4000r3 HomeKit won’t connect

BrookeN — Mon, 18 Dec 2023 17:48:51 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

Re: VMB4000r3 HomeKit won’t connect

BMW2dodge — Wed, 27 Dec 2023 13:50:21 GMT

Hello, I have VMB4000r3 that trying to connect Apple Homekit. I've read in the Arlo community that this was solved with a "token reset". How can I make this request this?

Re: VMB4000r3 HomeKit won’t connect

ludovicR — Sat, 16 Mar 2024 16:06:42 GMT

Hello,

I have a VMB4000r3 and the homekit icon won't show up, can I get a reset token please?

Thanks.

Re: VMB4000r3 HomeKit won’t connect

BrookeN — Mon, 18 Mar 2024 15:26:53 GMT

@ludovicR can you please dm me the email address associated with the Arlo account?

Re: VMB4000r3 HomeKit won’t connect

ludovicR — Mon, 18 Mar 2024 18:47:55 GMT

Hello BrookeN,

Just send in PM the information.

Let me know if you need further information.

Thanks.

Ludovic

Re: VMB4000r3 HomeKit won’t connect

BrookeN — Tue, 19 Mar 2024 19:48:02 GMT

Thank you for providing that information. Your basestation has been reset, left the instructions in the DM.