topic Re: Ultra 2 SmartHub - VMB5000 will not connect to Apple HomeKit in Partner Integrations

Ultra 2 SmartHub - VMB5000 will not connect to Apple HomeKit

Russaholic — Fri, 08 Dec 2023 02:42:12 GMT

I'm unable to connect my Ultra 2 SmartHub to Apple HomeKit and require a Token Reset.

Hardware: VMB5000r6

Firmware: 1.21.1.0_1431_9611cf3

Thanks in advance for your assistance.

Respectfully, - R.S.

Re: Ultra 2 SmartHub - VMB5000 will not connect to Apple HomeKit

ShayneS — Fri, 08 Dec 2023 18:19:06 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Ultra 2 SmartHub - VMB5000 will not connect to Apple HomeKit

Russaholic — Sat, 09 Dec 2023 03:01:02 GMT

Thank you for resetting the token, but I'm still unable to connect. I restarted the hub multiple times and even reset it and the results are the same. I've been able to connect it in the past so I know it’s possible. Are there any other resets or adjustments you can apply? Or maybe apply another token reset just in case?

Thanks for your continued support.

Respectfully, -RS

Re: Ultra 2 SmartHub - VMB5000 will not connect to Apple HomeKit

ShayneS — Mon, 11 Dec 2023 18:19:59 GMT

I have reset your HomeKit token, you can also try removing and reinstalling the Arlo app as well as reboot your base station again.