topic Re: Homekit Reset Token Request in Partner Integrations

Homekit Reset Token Request

StevenetGo — Sun, 03 Dec 2023 04:49:57 GMT

To Arlo Support Staff,

I'm having trouble adding a SmartHub VMB4500r2 to HomeKit. It works for a while. But when I hit some local issue and remove it from HomeKit, I cannot add it back any more. Could you help to resolve it?

Much appreciated!

Base Station Info

Firmware 1.21.1.0_4167_9611cf3

Hardware VMB4500r2

Re: Homekit Reset Token Request

ShayneS — Tue, 05 Dec 2023 00:11:26 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit Reset Token Request

rafszy — Thu, 21 Dec 2023 11:45:16 GMT

My Arlo Ultra2 cannot be added to the homekit. Please reset my HomeKit token.

Re: Homekit Reset Token Request

BrookeN — Thu, 21 Dec 2023 20:11:31 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?