topic Re: Cannot connect VMB4500r2 to Apple Homekit in Partner Integrations

Cannot connect VMB4500r2 to Apple Homekit

SotirisK — Wed, 18 Oct 2023 07:34:16 GMT

Hi,

I'm trying to add the base station (VMB4500r2) to my HomeKit system. The HomeKit discovery in the Arlo app in my mobile does not discover anything, it just keeps on searching. I've tried everything with no success:

-Reset/restart everything (iPhone, Arlo Base Station, Apple TV)

-Updated every device to its most up-to-date firmware

-Checked all wired and wireless LAN and Uplink connections and all are up and running

I've read something about a reset token...? Could this help? How can I get one?

Thanks in advance,

Sotiris

Re: Cannot connect VMB4500r2 to Apple Homekit

ShayneS — Thu, 19 Oct 2023 00:59:34 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Cannot connect VMB4500r2 to Apple Homekit

ggarber — Fri, 20 Oct 2023 16:32:40 GMT

Hello, I am having the same issue with the app being stuck discovering devices when trying to setup HomeKit on my VMB4000r3 hub. Can I get a token reset? Thank you.

Re: Cannot connect VMB4500r2 to Apple Homekit

ShayneS — Fri, 20 Oct 2023 18:27:09 GMT

@ggarber

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Cannot connect VMB4500r2 to Apple Homekit

GDLF — Wed, 29 Nov 2023 12:50:28 GMT

I've the same problem. Could you send me a token?

best regards.

Re: Cannot connect VMB4500r2 to Apple Homekit

JamesC — Thu, 30 Nov 2023 17:12:20 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Cannot connect VMB4500r2 to Apple Homekit

YanC — Sat, 16 Dec 2023 06:01:32 GMT

I have the exact same problem too, can I have a token reset too?

Re: Cannot connect VMB4500r2 to Apple Homekit

BrookeN — Mon, 18 Dec 2023 16:45:20 GMT

Re: Cannot connect VMB4500r2 to Apple Homekit

LasseST — Fri, 29 Dec 2023 22:49:13 GMT

Hey BrookeN.

i have the same problem with my WMB5000. Can you also send me a token reset? So I can try again with the HomeKit.

thanks a lot and happy new year.

Re: Cannot connect VMB4500r2 to Apple Homekit

BrookeN — Tue, 02 Jan 2024 20:47:11 GMT