topic Re: Cannot add Base Station VMB5000 to HomeKit in Partner Integrations

Cannot add Base Station VMB5000 to HomeKit

COCSure — Thu, 23 Nov 2023 19:19:10 GMT

I cannot add my new #VMB5000 Base station to Home Kit. Supposedly a reset token was sent to my device three days ago but it still is not discoverable. I’ve completed the following steps in addition to my initial call: 1-Hard reset (power off/on), 2-In app reset, 3-Reset my modem, 4-Rebooted my iPhone, 5-Removed BS and all connected devices from the Arlo app then re-added it. The Base Station is currently online but unable to connect to HomeKit still.

Re: Cannot add Base Station VMB5000 to HomeKit

COCSure — Fri, 24 Nov 2023 20:09:02 GMT

Just checking again to see if anyone has a possible solution when none of the aforementioned steps nor the reset token have fixed my issue. Is it possible that the base station is defective in some way?

Re: Cannot add Base Station VMB5000 to HomeKit

StephenB — Sat, 25 Nov 2023 11:35:20 GMT

@COCSure wrote:

Just checking again to see if anyone has a possible solution when none of the aforementioned steps nor the reset token have fixed my issue. Is it possible that the base station is defective in some way?

More likely that you need a second token reset.

Re: Cannot add Base Station VMB5000 to HomeKit

ShayneS — Tue, 28 Nov 2023 17:57:58 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you