topic Re: HomeKit Token reset in Partner Integrations

HomeKit Token reset

jak0lantash — Sun, 06 Nov 2022 18:29:49 GMT

Hello,

I'm trying to enable HomeKit and have no code underthe base. According to all the other messages here, I need a token reset. Can somebody help with that please?

Re: HomeKit Token reset

JamesC — Mon, 07 Nov 2022 18:33:57 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit Token reset

jak0lantash — Wed, 09 Nov 2022 10:31:03 GMT

Thanks @JamesC

Unfortunately, there's no HomeKit menu under Settings / My Devices: https://imgur.com/a/8kEDQWw

Re: HomeKit Token reset

JamesC — Wed, 09 Nov 2022 17:54:20 GMT

jak0lantash,

You may need to try factory resetting and re-onboarding the base station. After onboarding the base station as if it were new, I can see another token reset and you can test again.

JamesC

Re: HomeKit Token reset

jbro40 — Thu, 10 Nov 2022 15:46:24 GMT

can you even get a base station anymore?

Re: HomeKit Token reset

JamesC — Thu, 10 Nov 2022 21:45:50 GMT

jbro40,

SmartHubs can be purchased individually from arlo.com here: https://www.arlo.com/en-us/accessories

JamesC

Re: HomeKit Token reset

jak0lantash — Fri, 11 Nov 2022 15:23:57 GMT

It's unfortunate I will not be able to enable HomeKit, but I'm not willing to factory reset my base station at this stage...

Re: HomeKit Token reset

CCS0418 — Thu, 16 Mar 2023 02:35:05 GMT

Could you please reset mine as well?

Netgear arlo pro base station

model VMB4000

s/n 4R036C70A6166

mac a0046080D853

Re: HomeKit Token reset

JamesC — Thu, 16 Mar 2023 18:29:10 GMT

CCS0418,

JamesC

Re: HomeKit Token reset

RyanNixon — Fri, 31 Mar 2023 16:24:57 GMT

Hi can I request a HomeKit token reset for the following base stations please:

I have reset my HomeKit but both stations won’t rediscover! Thank you!

Re: HomeKit Token reset

Wallndan — Thu, 30 Mar 2023 05:38:21 GMT

Hello James

can you please reset my basestation as well? This is the 3re time for me, why is there no better solution?

Cheers

Re: HomeKit Token reset

ShayneS — Fri, 31 Mar 2023 16:25:02 GMT

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: HomeKit Token reset

PatrickN88 — Sun, 09 Apr 2023 10:04:06 GMT

Hi, can I get the token reset please for HomeKit integration?

Thanks

Patrick

Re: HomeKit Token reset

JamesC — Mon, 10 Apr 2023 16:46:01 GMT

PatrickN88,

JamesC

Re: HomeKit Token reset

PatrickN88 — Mon, 10 Apr 2023 17:30:25 GMT

Thanks @JamesC. That has done the trick.

Re: HomeKit Token reset

bm6067982 — Wed, 12 Apr 2023 12:46:45 GMT

Can you send a token reset to my base station? I cannot add to HomeKit.

Re: HomeKit Token reset

JamesC — Wed, 12 Apr 2023 20:58:58 GMT

bm6067982,

JamesC

Re: HomeKit Token reset

bm6067982 — Thu, 13 Apr 2023 00:16:32 GMT

@JamesC

Works perfectly. Thank you.

Re: HomeKit Token reset

TRAVMO — Thu, 13 Apr 2023 01:26:59 GMT

Sadly our HomeKit integration stopped working about 2 weeks ago again. Can you reset my token so I can setup HomeKit again?

Re: HomeKit Token reset

JamesC — Thu, 13 Apr 2023 16:01:40 GMT

TRAVMO,

JamesC