topic Re: cannot connect to homekit in Partner Integrations

cannot connect to homekit

ShuddaRunThate6 — Thu, 02 Nov 2023 11:12:29 GMT

Firmware

1.21.1.0_4302_9611cf3

HardwareVMB4000r3

Serial Number4RD37B7DA5DA8

Re: cannot connect to homekit

ShayneS — Fri, 03 Nov 2023 16:21:49 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: cannot connect to homekit

ShuddaRunThate6 — Mon, 13 Nov 2023 17:18:48 GMT

Nothing seems any different. Home kit still wants a code. And the Arlo secure app doesn’t give me home kit option ?

Re: cannot connect to homekit

ShayneS — Wed, 15 Nov 2023 00:08:29 GMT

Hi @ShuddaRunThate6

Please find the following instructions to pair your Arlo base without a setup code: https://kb.arlo.com/000062279

Re: cannot connect to homekit

ShuddaRunThate6 — Wed, 15 Nov 2023 08:45:49 GMT

hi i am fully aware of those instructions and have attempted to follow them multiple times as I say in my previous note - I cannot add base unit to home kit as I dont have a code and I cannot add to homekit from within the arlo secure app as the "homekit" does not appear under "my devices"

Re: cannot connect to homekit

ShayneS — Wed, 15 Nov 2023 16:35:22 GMT

Can you try removing and reinstalling the Arlo app. This will also apply the latest update 4.10.5 released yesterday.