topic Re: Connection Base station VBM5000r6 to Home Kit in Partner Integrations

Connection Base station VBM5000r6 to Home Kit

AntoR — Sat, 21 Oct 2023 22:33:21 GMT

Dear Support Team,

I’m trying to connect my Base Station VBM5000r6 to HomeKit but is not working, it keep trying to connect but without success.

Many thanks for your help

Best

Antonio

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Mon, 23 Oct 2023 20:08:28 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Tue, 24 Oct 2023 20:03:21 GMT

Hi,

many thanks for your answer just tried but still I receive the message “ impossible to connect, your Arlo base station can’t connect to HomeKit “

many thanks for you help!
Antonio

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Tue, 24 Oct 2023 20:50:45 GMT

I am going to reset the token again. But this time do a reset of the basestation and then follow the steps to set up the HomeKit.

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Tue, 24 Oct 2023 21:21:24 GMT

So I need to do a reset of the base station means I have to reconnect all camera one by one to the base station?

many thanks

Antonio

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Tue, 24 Oct 2023 21:45:14 GMT

Yes, that would be the way. Before we try that, let's try uninstalling and reinstalling the app. Once it is restarted then try to set up the HomeKit again. If that does not work let me know and I will reset the token, but it would need to be reset.

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Wed, 25 Oct 2023 18:26:03 GMT

Hi! I have reinstalled the app, didn’t work can we now try to reset ?

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Wed, 25 Oct 2023 19:10:51 GMT

Alright I have reset that token. Please do a reset on the basestation.

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Wed, 25 Oct 2023 19:35:56 GMT

On going, you suggest to add the camera before or after the configuration in HomeKit?

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Wed, 25 Oct 2023 19:42:39 GMT

Before the configuration of the HomeKit.

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Wed, 25 Oct 2023 19:46:48 GMT

Ok tested right know, still impossible to add this device to HomeKit

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Thu, 26 Oct 2023 16:30:05 GMT

@BrookeN Any other idea? Many thanks for you help!
Anto

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Thu, 26 Oct 2023 17:27:23 GMT

The error screen you are showing is not from the Arlo app. This needs to be set up through the Arlo app. I am going to reset the token again and then please follow the steps within the link.

How do I connect my Arlo device to Apple HomeKit?

Also, please make sure the android device is on the newest software version.

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Thu, 26 Oct 2023 18:35:14 GMT

Got it, I’ll try and let you know

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Thu, 26 Oct 2023 19:43:12 GMT

Hi @BrookeN so i did the config from Arlo app following the instructions.
now the app is like in stall with the connecting message and the loading ring is turning, here below the screenshot

any idea?

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Thu, 26 Oct 2023 19:49:12 GMT

@BrookeN When I do the config on the app, is showing the picture of an old base station to locate the QR code don’t know if this is correct, in past I got also this base station configured on the app and linked to HomeKit.

Seems I changed the base station with the new one, more than one year ago, I’m not able to link with HomeKit
hope this can help

man thanks

Anto

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Fri, 27 Oct 2023 22:18:04 GMT

@BrookeN @do you have any feedback?
many thanks

Anto

Re: Connection Base station VBM5000r6 to Home Kit

BrookeN — Fri, 27 Oct 2023 22:34:10 GMT

I am looking into this and will be back with you as soon as possible.

Re: Connection Base station VBM5000r6 to Home Kit

AntoR — Fri, 27 Oct 2023 23:22:04 GMT

Many thanks!