topic Re: Homekit Reset Token in Partner Integrations

Homekit Reset Token

EnvillePlease — Tue, 19 Sep 2023 10:47:57 GMT

I've raised a support ticket to get a HomeKit reset token sent to my basestation, I explained what the issue was (everything has been working with HomeKit, but it has now stopped and I now can't add my cameras back in), but I've just been sent a standard set of FAQ's and no way of responding back to support to tell them I've tried all that, I know what the issue is.

Can someone help please? I'm getting quite fed up with the broken Arlo support request system, you seem to be able to log a new request but are completely unable to get back to ones you've already raised.

Re: Homekit Reset Token

ShayneS — Thu, 21 Sep 2023 17:44:29 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit Reset Token

EnvillePlease — Fri, 22 Sep 2023 06:18:05 GMT

Thank you!

Re: Homekit Reset Token

Balboaf — Thu, 12 Oct 2023 13:29:41 GMT

I’m in the exact same situation, can you help me? Please.
thank you.