topic Re: Apple Homekit token reset in Partner Integrations

Apple Homekit token reset

Granda — Tue, 10 Oct 2023 16:38:45 GMT

Can I please have a token reset for my homebase please? I cannot connect to HomeKit, I am stuck with the "Discovering your device" screen. Thanks

@JamesC

Re: Apple Homekit token reset

JamesC — Tue, 10 Oct 2023 16:42:03 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple Homekit token reset

Granda — Tue, 10 Oct 2023 17:27:31 GMT

Thank you

Re: Apple Homekit token reset

Granda — Tue, 10 Oct 2023 21:50:44 GMT

can you please send it again it didn’t help, thanks @JamesC

Re: Apple Homekit token reset

JamesC — Tue, 10 Oct 2023 23:46:56 GMT

I've sent another token reset. If you're still experiencing an issue, you may need to factory reset your base station and try again.

JamesC