topic VMB4000r3 Serial 4R05837BABEC7. Base/cams on line.Token reset needed for Homekit link in Partner Integrations

VMB4000r3 Serial 4R05837BABEC7. Base/cams on line.Token reset needed for Homekit link

Mewsha29 — Tue, 10 Oct 2023 17:03:58 GMT

Basestation won’t connect to homekit. Arlo app shows

Cameras, video records on alerts.

FW 1.21.1.0_4302_9611cf3

Hw. VMB4000r3

Serial 4R05837BABEC7

Cameras (5) pro/pro2 + vmb4000r3

Arlo App version 4.9 (6942) Sept 22, 2023

Arlo app support indicates a token reset for this base

Is required for Homekit activation

Current system ipad IOS 17.0.3

PLEASE reset my base token

Mewsha29@bellsouth.net

Re: VMB4000r3 Serial 4R05837BABEC7. Base/cams on line.Token reset needed for Homekit link

BrookeN — Tue, 10 Oct 2023 17:37:25 GMT

@Mewsha29 I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

kb.arlo.com

How do I connect my Arlo device to Apple HomeKit?

With Apple HomeKit and a compatible Arlo device, you can use voice commands to access and control multiple Arlo devices from one place. To take full advantage of these features, you need a supported and connected Arlo system. For more information, visit What are the benefits of connecting my Arlo device to Apple HomeKit?. You can also connect an Arlo Baby camera with the Apple Home app. For more information, visit How do I set up a new Arlo Baby camera with HomeKit?. What you need You must be on

Re: VMB4000r3 Serial 4R05837BABEC7. Base/cams on line.Token reset needed for Homekit link

Mewsha29 — Thu, 12 Oct 2023 05:26:34 GMT

Token Reet didn’t work. VMV4000r3 working cams all working. Please try another token reset. Only change is that the Homekit button brings up searching for accessory but never finds Mewshaw Home hub to initiate Arlo camera devices.

Re: VMB4000r3 Serial 4R05837BABEC7. Base/cams on line.Token reset needed for Homekit link

BrookeN — Thu, 12 Oct 2023 17:47:51 GMT

I have reset it again. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: Here is some troubleshooting steps as well:

How to troubleshoot Apple HomeKit issues for Arlo devices