topic Re: HomeKit token reset in Partner Integrations

HomeKit token reset

Chaviar — Wed, 06 Sep 2023 08:28:25 GMT

Hello can I get a HomeKit token reset for my Arlo VMB 4540?

Re: HomeKit token reset

Chaviar — Wed, 06 Sep 2023 10:40:12 GMT

@JamesC - can you help?

Re: HomeKit token reset

JamesC — Wed, 06 Sep 2023 17:25:17 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit token reset

Chaviar — Thu, 07 Sep 2023 01:31:44 GMT

Hello,

I have followed the guidance to reset the smart hub and the option for HomeKit is still not visible.

i don’t have a HomeKit code so have had to take the option to add from the Arlo App.

Updated app to the latest version.

smarthub updated to the latest firmware.

Re: HomeKit token reset

JamesC — Fri, 08 Sep 2023 20:27:58 GMT

Chaviar,

I've sent another token refresh to your base station. Please attempt setup again following the instructions linked in the previous post.

JamesC