topic Re: AVD1001 HomeKit Refresh in Partner Integrations

AVD1001 HomeKit Refresh

Isacksenfamily — Sun, 06 Aug 2023 22:47:52 GMT

I’m experiencing a HomeKit refresh issue on AVD1001 with the OS 16.5-.6 series. The doorbell does not refresh automatically like the cameras. Any observed this issue?

Re: AVD1001 HomeKit Refresh

ShayneS — Mon, 07 Aug 2023 23:52:25 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Tue, 08 Aug 2023 00:08:09 GMT

I've rebooted the hub and VDB. This appears to have stopped working around iOS/iPAD os 16.5.1.

Re: AVD1001 HomeKit Refresh

ShayneS — Tue, 08 Aug 2023 16:56:42 GMT

If you click the "Security" tab does it initiate a refresh when you go back to the "Home" > Cameras view?

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Tue, 08 Aug 2023 18:24:40 GMT

No, it does not.

Re: AVD1001 HomeKit Refresh

ShayneS — Tue, 08 Aug 2023 18:39:18 GMT

Okay, and just to make sure I'm understanding this correctly, when you open the HomeKit app on the Home/Home Tab page with Home/Automation/Discover at the bottom, the Cameras section does not update the thumbnails and show the live stream snapshots with the seconds updating 1, 2, 3 etc..?

When you go in to the Security tab under the cameras list, do the cameras auto live stream with the seconds accumulating?

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Tue, 08 Aug 2023 18:41:36 GMT

Non-VDB cameras work correctly (e.g. refresh every 10-15 seconds). Recently, my VDB never refreshes automatically only on-demand.

Re: AVD1001 HomeKit Refresh

ShayneS — Tue, 08 Aug 2023 18:47:40 GMT

Okay, thanks. I will look in to this and provide more feedback as soon as possible.

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Fri, 11 Aug 2023 21:26:03 GMT

Any update on this topic?

Re: AVD1001 HomeKit Refresh

ShayneS — Fri, 11 Aug 2023 21:39:05 GMT

I'm waiting for feedback from the team. I'll be sure to update you as soon as I have more info.

Re: AVD1001 HomeKit Refresh

ShayneS — Wed, 16 Aug 2023 21:17:46 GMT

@Isacksenfamily Are you able to send me a screen recording of the doorbell not refreshing?

You can send it to askarlo@arlo.com Subject Shayne/12007550

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Tue, 22 Aug 2023 19:30:58 GMT

sent 16-aug, update?

Re: AVD1001 HomeKit Refresh

ShayneS — Tue, 22 Aug 2023 20:41:23 GMT

I provided this to the team, They started investigating last week. I'll update you when I receive more info.

Thanks

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Tue, 05 Sep 2023 21:20:44 GMT

Can you re-engage engineering support. I received a message on 23-Aug; however, no more since.

Re: AVD1001 HomeKit Refresh

ShayneS — Tue, 05 Sep 2023 17:20:49 GMT

The development team is still currently investigating this.

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Mon, 11 Sep 2023 18:13:05 GMT

Issue appears resolved. VDB refreshes on HomeKit. Was a patch deployed?

Re: AVD1001 HomeKit Refresh

ShayneS — Fri, 15 Sep 2023 15:45:54 GMT

Thank you for the update, glad to hear it is working. I will check in to see if there was an update released.

Re: AVD1001 HomeKit Refresh

Isacksenfamily — Sat, 16 Sep 2023 21:02:11 GMT

Perfect, thanks. Assuming yes.