topic Re: Token reset request in Partner Integrations

Token reset request

Mavala75 — Fri, 04 Aug 2023 23:32:12 GMT

Hello I need a token

reset for my VMB5000 (serial number A6L31C7EA015C) so I can connect to apple homekit.
Thank you very much!

Re: Token reset request

Rlofving — Sun, 06 Aug 2023 07:07:57 GMT

I have the same problem. Can’t connect to Apple Homekit… and need a token reset aswell.

WMB5000,

serial A6G2157EA0293

Thank you.

Re: Token reset request

JamesC — Mon, 07 Aug 2023 18:24:13 GMT

Mavala75, Rlofving

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Token reset request

Mavala75 — Mon, 07 Aug 2023 19:48:15 GMT

Perfect! Now is running! Thanks!

Re: Token reset request

sunempire — Tue, 08 Aug 2023 18:25:52 GMT

My base station (VMB4000r3, Serial Number 4R047876A567A) stopped working with HomeKit. Rebooting a few times didn't seem to help. I'd like to request a token reset. Thanks in advance.

Re: Token reset request

JamesC — Tue, 08 Aug 2023 19:42:27 GMT

sunempire,

JamesC

Re: Token reset request

dircm — Wed, 09 Aug 2023 21:35:27 GMT

Hello support! Can i please get a token refresh as well.

Thanks, Tom.

Re: Token reset request

JamesC — Wed, 09 Aug 2023 22:34:46 GMT

dircm,

JamesC

Re: Token reset request

meyeze — Tue, 22 Aug 2023 22:11:13 GMT

Hi support -

Can I get reset as well please? Having issues connecting to homekit. Thanks!

Re: Token reset request

JamesC — Tue, 22 Aug 2023 23:25:15 GMT

meyeze,

JamesC