topic Re: Need HomeKit token reset for ALL 5 of my base stations, pelase in Partner Integrations

Need HomeKit token reset for ALL 5 of my base stations, pelase

ScotBW — Wed, 02 Aug 2023 22:13:07 GMT

I have 5 VMB4000r3 base stations installed and need the HomeKit tokens reset of all five of them, please.

I had to wipe and recreate my HomeKit Home due to other problems and now I can't add the Arlo cameras to HomeKit.

** Please make sure this happens for ALL FIVE base stations! **

Thanks!

Re: Need HomeKit token reset for ALL 5 of my base stations, pelase

JamesC — Thu, 03 Aug 2023 16:31:24 GMT

ScotBW,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Need HomeKit token reset for ALL 5 of my base stations, pelase

ScotBW — Fri, 25 Aug 2023 22:54:52 GMT

It looks like 4 of the bases worked, one did not. I have power-cycled the unit several times, and it doesn't show as available to add to HomeKit like the others did. I successfully added four of my Arlo bases, one needs the token reset.

The one needing the token reset ends is 8B0E

Re: Need HomeKit token reset for ALL 5 of my base stations, pelase

JamesC — Mon, 28 Aug 2023 16:33:32 GMT

ScotBW,

I sent a token refresh to base ending in 8B0E. Test again and let me know if you're still experiencing the same behavior.

JamesC

Re: Need HomeKit token reset for ALL 5 of my base stations, pelase

ScotBW — Mon, 28 Aug 2023 20:31:36 GMT

That did it, got that base re-added to HomeKit! Thaks! This ticket can be closed.