topic Re: Can’t connect hub to HomeKit in Partner Integrations

Can’t connect hub to HomeKit

JohanAleslatt — Sat, 29 Jul 2023 16:53:59 GMT

I can’t connect my hub to Apple HomeKit. It just says something like “This accessory can not be connected to HomeKit” but all the specs says that it should work.

Re: Can’t connect hub to HomeKit

JamesC — Mon, 31 Jul 2023 21:45:54 GMT

Is the SmartHub online? It may need a token reset but the base must be online to receive the token refresh.

JamesC

Re: Can’t connect hub to HomeKit

JohanAleslatt — Tue, 01 Aug 2023 06:41:40 GMT

It’s online 🙂

Re: Can’t connect hub to HomeKit

JamesC — Tue, 01 Aug 2023 19:34:42 GMT

JohanAleslatt,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Can’t connect hub to HomeKit

JohanAleslatt — Wed, 02 Aug 2023 06:28:43 GMT

Thanks James,

It worked! 🙂