topic Re: Can’t connect vmb4000 to Apple homekit in Partner Integrations

Can’t connect vmb4000 to Apple homekit

kmak — Sat, 18 Feb 2023 13:42:25 GMT

I am unable to connect my vmb4000 base station to Apple HomeKit? Looking at other discussions that reseting a token solves the issue. I am requesting to please send a reset token? Thank you.

Re: Can’t connect vmb4000 to Apple homekit

mustguess — Sat, 18 Feb 2023 15:40:12 GMT

Hello,

I also am having the same issue and need a token reset. I cannot contact customer service at all. This is incredibly frustrating.

Re: Can’t connect vmb4000 to Apple homekit

ShayneS — Tue, 21 Feb 2023 17:33:25 GMT

@mustguess

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Can’t connect vmb4000 to Apple homekit

mustguess — Tue, 11 Jul 2023 15:29:17 GMT

Hello,

I also am having the same issue and need a token reset. I cannot contact customer service at all. This is incredibly frustrating.

Re: Can’t connect vmb4000 to Apple homekit

chaanx — Tue, 11 Jul 2023 17:37:24 GMT

Same for me. Every year, same routine.

Could I get a token reset pretty please?

Re: Can’t connect vmb4000 to Apple homekit

JamesC — Wed, 12 Jul 2023 21:00:20 GMT

mustguess, chaanx

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Can’t connect vmb4000 to Apple homekit

mustguess — Wed, 12 Jul 2023 23:59:13 GMT

Thank you. That fixed the issue!