topic Re: HomeKit stopped Working in Partner Integrations

HomeKit stopped Working

nealtherep — Wed, 28 Jun 2023 02:59:27 GMT

I see there was a new update today for the 5000 hub but my HomeKit no longer works. I unpaired the hub and attempted to pair again however it is not finding it. It just says “discovering your device”….

Re: HomeKit stopped Working

JamesC — Wed, 28 Jun 2023 16:28:45 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit stopped Working

nealtherep — Thu, 29 Jun 2023 01:58:37 GMT

Thank you

Re: HomeKit stopped Working

Xtazz78 — Mon, 03 Jul 2023 16:17:56 GMT

Hello i have thé sale issuie can you help me ?

Re: HomeKit stopped Working

JamesC — Thu, 06 Jul 2023 16:23:38 GMT

Xtazz78,

JamesC

Re: HomeKit stopped Working

lygre — Thu, 06 Jul 2023 19:24:38 GMT

JamesC,

I am also having this issue. I have only just discovered the existence of the HomeKit token.. could I possibly get a reset as well in hopes of resolving this issue?

Thanks

Re: HomeKit stopped Working

JamesC — Thu, 06 Jul 2023 22:21:51 GMT

lygre,

JamesC

Re: HomeKit stopped Working

lygre — Sat, 08 Jul 2023 03:02:51 GMT

Thank you so much @JamesC! This resolved my issue entirely.