topic Re: SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit in Partner Integrations

SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

mpierrel — Wed, 28 Jun 2023 13:57:06 GMT

Hello,

My base station VM5000r4 and Arlo Baby camera stopped working with HomeKit. They both show the latest firmware installed. I've tried factory resetting both and after going to the HomeKit setup, they're both stuck on the "Discovering your device. Please wait" screen. According to other messages here, it suggests I need a token reset for both devices. Could someone please help?

Thanks.

Re: SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

JamesC — Wed, 28 Jun 2023 16:18:35 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

mpierrel — Wed, 28 Jun 2023 18:33:50 GMT

Hi James,

Thanks. that worked for the SmarHub. How about the Baby Camera?

Let me know.

Thanks.

Re: SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

mpierrel — Thu, 29 Jun 2023 15:36:28 GMT

Hi James, new update... The smarthub stopped working again.

Also, the baby camera never worked.

Re: SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

JamesC — Thu, 29 Jun 2023 17:58:34 GMT

mpierrel,

I sent another token refresh to both the baby camera and the vmb5000 smarthub. Try setting up homekit again following the instructions linked above. Do you still see the same behavior?

JamesC

Re: SmartHub VM5000r4 and Arlo Baby Camera no longer working with Apple HomeKit

mpierrel — Thu, 29 Jun 2023 20:02:07 GMT

Thank you; the smarthub is working again but the baby cam is still not. That's all I see after tapping on HomeKit Setup