topic Re: Please reset my Arlo Base Token in Partner Integrations

Please reset my Arlo Base Token

Lightning7 — Wed, 28 Jun 2023 04:10:51 GMT

All of my Arlo cameras have been showing “not responding” in Apple Home app as of 6/25/2023.

I’ve removed my Arlo hub from HomeKit but I’m unable to add it setup Arlo to HomeKit. When I try to run setup, it get stuck on discovering devices.

Can I please get a token reset so that I may be able to re-add my hub/cameras back to Home kit

Thank you,

Re: Please reset my Arlo Base Token

JamesC — Wed, 28 Jun 2023 16:20:42 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Please reset my Arlo Base Token

Lightning7 — Thu, 29 Jun 2023 00:08:05 GMT

Thank you!!