topic Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device" in Partner Integrations

Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Mon, 26 Jun 2023 14:00:38 GMT

Can anyone help and maybe reset my bridge token?
SN 5GH18C70A0D18

I'm trying to add it to Homekit but it just stuck at "Discovering your device. Please wait"

Thanks.

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Mon, 26 Jun 2023 15:23:38 GMT

I did factory reset to the base station and still it seems to be stuck on "Discovering your device, please wait"

Why it is so hard?

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Mon, 26 Jun 2023 15:27:57 GMT

@JessicaP can you please help?

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

lw9090 — Mon, 26 Jun 2023 16:37:32 GMT

Chat support is no help

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Mon, 26 Jun 2023 16:42:45 GMT

so how can I get my token reset in order to readd Arlo to HomeKit?

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Mon, 26 Jun 2023 16:44:42 GMT

@JamesC can you please help me with token reset?

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

JamesC — Mon, 26 Jun 2023 16:46:38 GMT

kinder,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Mon, 26 Jun 2023 19:56:11 GMT

Thank you so much @JamesC .

I did power cycle the hub by pulling out and back in the cable but when clicking the Homekit button on the Arlo hub it is still stuck on "Discovering your device. Please wait" any suggestions on how to fix it?

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

JamesC — Mon, 26 Jun 2023 22:49:53 GMT

The development team is currently investigating these reports. I will provide an update as soon as I have more information available to share.

JamesC

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Tue, 27 Jun 2023 06:37:23 GMT

Thank you so much!

I will wait for an update from you.

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

JamesC — Tue, 27 Jun 2023 20:15:33 GMT

The development team is continuing to investigate reports of HomeKit not working with VMB5000 SmartHubs. We do not advise any troubleshooting on your part to attempt to resolve this issue at this time.

You can keep updated on this issue at status.arlo.com

We apologize for any inconvenience this has caused and are continuing to work diligently toward a solution.

JamesC

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Wed, 28 Jun 2023 02:21:28 GMT

Hi @JamesC ,

I can confirm the team was able to fix the issue and I was able to add the bridge and cameras to HomeKit.

Thank you so much for your help!

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

arlo_rg — Wed, 28 Jun 2023 08:31:36 GMT

Hi!
I have the same issue. How did you fix it?

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

arlo_rg — Wed, 28 Jun 2023 08:39:12 GMT

Hi @JamesC !

I have the same issue.

Your Arlo Case Details
Case Number: 43547533
Subject: Arlo hub not working with HomeKit after FW update
Created Date: 6/26/2023
Description: Arlo hub not working with HomeKit after FW update

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

kinder — Wed, 28 Jun 2023 10:04:04 GMT

I checked the status page and saw it was resolved there so tried it again and it just worked for me.

Maybe you need a token reset before trying.

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

arlo_rg — Wed, 28 Jun 2023 16:58:23 GMT

Thanks @kinder

Re: Trying To add VMB5000 To HomeKit And it stuck on "Discovering your device"

arlo_rg — Wed, 28 Jun 2023 18:37:49 GMT

Token reset worked. Thanks again @kinder !!