topic Re: Apple HomeKit stuck on “Discovering your device. Please wait." in Partner Integrations

Apple HomeKit stuck on “Discovering your device. Please wait."

Jlight5 — Wed, 15 Feb 2023 11:09:48 GMT

Hi there,

I'm reading other posts where customers are receiving token resets for their base station then power cycling in order for Apple HomeKit to pair with Arlo devices. Can I please have some assistance with this as well?

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JamesC — Thu, 16 Feb 2023 17:57:36 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

xlsbri03 — Wed, 01 Mar 2023 04:37:29 GMT

Hello James my HomeKit also isn’t working can you send the token please.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JamesC — Wed, 01 Mar 2023 20:21:39 GMT

xlsbri03,

JamesC

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

Scotytg — Sun, 16 Apr 2023 13:15:51 GMT

Hi there, so I have the same issue, would you reset my token as well?

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JamesC — Mon, 17 Apr 2023 16:21:13 GMT

Scotytg,

JamesC

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

Retired_Member — Tue, 27 Jun 2023 14:04:03 GMT

I am having the same issue as well where I cannot get past the “Discovering your device. Please wait.” and unable to add to HomeKit. Can you please assist as the phone support was unable to resolve my issues.

Model

VMB5000r4

S/N	5GH29177A283E

FW	1.21.1.0_1429_898b168

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

Nick-Leverett — Tue, 27 Jun 2023 23:56:30 GMT

Hi @JamesC

As of yesterday, I am also having the same issue, where my cameras in HomeKit are not responding and I am unable to do the HomeKit Setup again as I get stuck on "Discovering your device. Please wait".

I also have a VMB5000r4 running 1.21.1.0_1429_898b168

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JamesC — Wed, 28 Jun 2023 16:25:49 GMT

JBuchanan63, Nick-Leverett

New firmware is now available resolving the issue some VMB5000 users were experiencing with HomeKit integration. Your SmartHub should have automatically received the update (version 1.21.1.0_1431_9611cf3) overnight. Please test again and let us know if you're still experiencing an issue.

JamesC

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

Nick-Leverett — Fri, 30 Jun 2023 04:45:24 GMT

Hi @JamesC

After checking that the firmware was updated, and power cycling the base station, unfortunately the same issue still remains, and I cannot do the HomeKit setup. Please advise.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JamesC — Mon, 03 Jul 2023 18:07:19 GMT

Nick-Leverett,

JamesC

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

Nick-Leverett — Tue, 04 Jul 2023 00:20:06 GMT

Ok great, thank you @JamesC , that has now fixed the problem.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

NatureScribe41 — Wed, 26 Jul 2023 23:33:24 GMT

I am having a similar issue. @JamesC please reset my Homekit token.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

NatureScribe41 — Thu, 27 Jul 2023 00:22:59 GMT

Contacted live chat and resolved the issue with a toke reset and basestation reboot.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

rodrigoeddy — Sun, 10 Sep 2023 05:07:24 GMT

I have the same issue, May I have a token reset please?

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JamesC — Mon, 11 Sep 2023 23:24:36 GMT

rodrigoeddy,

JamesC

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

meran5497 — Mon, 18 Sep 2023 04:09:07 GMT

Require token rest as well please.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

BrookeN — Mon, 18 Sep 2023 16:59:07 GMT

@Jlight5 and @meran5497 I have reset the tokens for you both. You will need to reset the smarthub/base station.

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

nattygsmith — Fri, 29 Sep 2023 13:50:31 GMT

I also am having this issue! My camera and doorbell weren't showing up in Apple Home like they used to, so I removed them. Now I'm trying to re-add them using the app, but it's stuck on the "Discovering your device..." screen. Please help!

Doorbell model AVD1001

Base station VMB4000r3

Re: Apple HomeKit stuck on “Discovering your device. Please wait."

JDobber — Wed, 04 Oct 2023 23:13:49 GMT

I need the same token reset. I am also stuck on “Discovering your devices”