topic Re: Arlo Ultra Homekit in Partner Integrations

Arlo Ultra Homekit

Isacksenfamily — Mon, 26 Jun 2023 15:29:02 GMT

Recent Firmware upgrade to caused HomeKit video integration failure. Has anyone had a similar issue?

Re: Arlo Ultra Homekit

JamesC — Mon, 26 Jun 2023 16:48:13 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Arlo Ultra Homekit

Isacksenfamily — Mon, 26 Jun 2023 17:28:16 GMT

I went though the documented reset process; however, HomeKit on my hub was still present and the cameras associated to the hub are still not connecting to HomeKit. Any ideas? This behavior just started with the latest firmware update today/yesterday. Version is 1.21.1.0_1429_898b168.

Re: Arlo Ultra Homekit

Beast — Mon, 26 Jun 2023 20:47:14 GMT

I also have this same issue - started this morning.

Re: Arlo Ultra Homekit

JamesC — Mon, 26 Jun 2023 22:50:51 GMT

The development team is currently investigating these reports. I will provide an update as soon as I have more information available to share.

JamesC

Re: Arlo Ultra Homekit

JP_13 — Tue, 27 Jun 2023 02:27:48 GMT

I really do hope that this firmware update fixes the corrupted SD card bug, but unfortunately it broke my HomeKit connection. I’ve reset back to factory settings and tried everything that I can think of. Can you please reset my HomeKit token?!

Re: Arlo Ultra Homekit

cb_blargh — Tue, 27 Jun 2023 02:40:47 GMT

I am also having this issue.

Re: Arlo Ultra Homekit

MORGiON666 — Tue, 27 Jun 2023 04:25:10 GMT

Same issue here

Re: Arlo Ultra Homekit

Isacksenfamily — Tue, 27 Jun 2023 18:59:23 GMT

@JamesC , any update on the firmware bug fix?

Re: Arlo Ultra Homekit

JamesC — Tue, 27 Jun 2023 20:08:12 GMT

The development team is continuing to investigate reports of HomeKit not working with VMB5000 SmartHubs. We do not advise any troubleshooting on your part to attempt to resolve this issue at this time.

You can keep updated on this issue at status.arlo.com

We apologize for any inconvenience this has caused and are continuing to work diligently toward a solution.

JamesC

Re: Arlo Ultra Homekit

cb_blargh — Wed, 28 Jun 2023 14:03:03 GMT

JamesC — thanks for the info!

The ticket is marked as resolved, but there are no instructions on how to implement the fix (mine is still broken).

Do you know how we apply it?

Re: Arlo Ultra Homekit

Isacksenfamily — Wed, 28 Jun 2023 14:29:31 GMT

My firmware appears to have been updated (version 1.21.1.0_1431_9611cf3) and now I can view my Arlo devices by Apple HomeKit. Thanks.

Re: Arlo Ultra Homekit

cb_blargh — Wed, 28 Jun 2023 14:49:27 GMT

I have the same firmware version, but the Arlo app doesn’t find any devices on the HomeKit discovery page. It just spins.

I’m wondering if I need to reset the base station to fix it.

Re: Arlo Ultra Homekit

Chuck-cheese_08 — Fri, 30 Jun 2023 00:23:41 GMT

Same here. Tried turning off and unplugging power for a few minutes and letting it re-boot. No luck either.

Re: Arlo Ultra Homekit

cb_blargh — Fri, 30 Jun 2023 00:36:37 GMT

I performed a hard reset, re-added my cameras, and was then able to re-add it using the Apple Home app.