topic Re: Lost connection with HomeKit and can’t re-add in Partner Integrations

Lost connection with HomeKit and can’t re-add

kfchouse — Sun, 25 Jun 2023 16:53:25 GMT

The HomeKit option is present on my base station. When I press it, I see the prompt below which never changes.

Is this a token reset scenario?

lw9090 — Mon, 26 Jun 2023 12:38:36 GMT

Same here as of this morning.

Chat support is no help

ShayneS — Mon, 26 Jun 2023 20:39:12 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

peter5th — Tue, 27 Jun 2023 17:25:25 GMT

I am having the same issue as below.

How do I fix this?

Thanks,

ShayneS — Wed, 28 Jun 2023 17:03:14 GMT

There was a recent update that should help resolve this issue. Are you still experiencing an issue with onboarding to Homekit?

Thanks