topic Re: Base Station (and cameras) cannot connect to HomeKit in Partner Integrations

Base Station (and cameras) cannot connect to HomeKit

ajaks328 — Fri, 09 Jun 2023 18:13:38 GMT

Hello,

I have previously been able to connect my base station(VMB4000r3) and cameras (mix of older and newer models) to Apple HomeKit. I had to remove them from HomeKit and now cannot seem to find the base station through Arlo->Settings->My Devices->Base Station->HomeKit Setup.

I saw a post and thread which seemed to indicate a token needing to be reset. How can I get this support?

Thanks.

Re: Base Station (and cameras) cannot connect to HomeKit

JamesC — Fri, 09 Jun 2023 18:18:30 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Base Station (and cameras) cannot connect to HomeKit

Dextr73 — Sun, 25 Jun 2023 00:10:04 GMT

I’ve been on the phone with Arlo support for half of the day now and STILL keep getting this message EVERY TIME I try to connect my Arlo Pro 4 cameras and “Smart Hub” to HomeKit. Please help me!!!

Re: Base Station (and cameras) cannot connect to HomeKit

Thomasgunnar — Mon, 26 Jun 2023 13:33:27 GMT

Can I also request a Token Reset ??

Re: Base Station (and cameras) cannot connect to HomeKit

JamesC — Mon, 26 Jun 2023 16:39:38 GMT

Dextr73, Thomasgunnar

JamesC

Re: Base Station (and cameras) cannot connect to HomeKit

Zacctastic — Tue, 27 Jun 2023 20:38:01 GMT

JamesC, I’ll need a token reset too.

Re: Base Station (and cameras) cannot connect to HomeKit

JamesC — Wed, 28 Jun 2023 16:41:03 GMT

Zacctastic,

JamesC

Re: Base Station (and cameras) cannot be connect to HomeKit

Zacctastic — Sun, 02 Jul 2023 02:51:46 GMT

Thank you JamesC!