topic Re: HomeKit VMB4000r in Partner Integrations

HomeKit VMB4000r

mikejay — Fri, 16 Jun 2023 14:52:06 GMT

Sounds like I need a token reset request sent based on the the other closed discussion. Unable to see my base station to setup Apple HomeKit. My s/n is 4R058A72A2FF8

Re: HomeKit VMB4000r

mikejay — Sat, 17 Jun 2023 20:07:38 GMT

Do I need to reach out elsewhere to get the token reset request sent?

Re: HomeKit VMB4000r

StephenB — Mon, 19 Jun 2023 13:21:29 GMT

@mikejay wrote:

Do I need to reach out elsewhere to get the token reset request sent?

If you have a subscription, you can contact support.

The mods here ( @JamesC and @ShayneS ) will do it for you, though it can take them a while before they can get to it.

Re: HomeKit VMB4000r

mikejay — Mon, 19 Jun 2023 13:54:29 GMT

No worries, I appreciate it!

Re: HomeKit VMB4000r

JamesC — Mon, 19 Jun 2023 19:35:29 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit VMB4000r

mikejay — Tue, 20 Jun 2023 16:25:09 GMT

Thank you! It says failed in the Arlo app but the devices are in HomeKit and function. Thank you @JamesC

Re: HomeKit VMB4000r

Sigalert — Tue, 20 Jun 2023 20:00:38 GMT

Kindly requesting a token reset for my Hub. (It has been a while since I needed one, but the usual fixes are not working this time.)

Thanks

Re: HomeKit VMB4000r

JamesC — Fri, 23 Jun 2023 21:22:35 GMT

Sigalert,

JamesC