topic I cannot find the Apple Homekit Token on VMB4540 in Partner Integrations

I cannot find the Apple Homekit Token on VMB4540

chiu2cheung — Sun, 18 Jun 2023 06:57:04 GMT

I cannot find the Apple Homekit Token on VMB4540. When I try to setup the homekit in the arlo app, it keep asking me to enter the Homekit code and I cannot skip this step. Can anyone tell me what to do?

Re: I cannot find the Apple Homekit Token on VMB4540

StephenB — Mon, 19 Jun 2023 13:04:52 GMT

@chiu2cheung wrote:

I cannot find the Apple Homekit Token on VMB4540. When I try to setup the homekit in the arlo app, it keep asking me to enter the Homekit code and I cannot skip this step. Can anyone tell me what to do?

You need a token reset. One of the mods ( @JamesC and @ShayneS ) will do that for you. Alternatively if you have a subscription you can contact support.

Re: I cannot find the Apple Homekit Token on VMB4540

JamesC — Mon, 19 Jun 2023 19:31:02 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC