topic Re: Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station in Partner Integrations

Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station

elpiston — Wed, 07 Jun 2023 19:36:29 GMT

Cannot connect to HomeKit after deleting because of an issue. Can I please have a token reset request sent to my base station?

Re: Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station

JamesC — Wed, 07 Jun 2023 22:49:37 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station

elpiston — Thu, 08 Jun 2023 21:59:36 GMT

Unfortunately this did not work. Did you not need extra information about the Hub in order to send the Token Reset Request?

Re: Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station

JamesC — Tue, 13 Jun 2023 20:43:38 GMT

elpiston,

What is the serial number associated with your base station?

JamesC

Re: Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station

elpiston — Wed, 14 Jun 2023 22:48:54 GMT

Thank you for the response. Please check your PM.

Re: Arlo Pro 2 HomeKit - Need Token Reset Request sent to my base station

JamesC — Fri, 16 Jun 2023 16:55:34 GMT

elpiston,

I've sent another token refresh. Follow the instructions in the article linked above and try again.

JamesC