topic arlo ultra in Partner Integrations

SmartThings no longer able to connect to Arlo devices

Ketchup_Mayo — Wed, 07 Jun 2023 11:53:29 GMT

Hi there,

Since yesterday, I am no longer able to control my arlo devices from Samsung SmartThings.

Tried to unlink and re-link Arlo services but with no success.

Is there something broken in terms of service integration between SmartThings and Arlo?

Thanks & Regards,

Ketchup_Mayo

Betreff: SmartThings no longer able to connect to Arlo devices

jeri30 — Wed, 07 Jun 2023 13:56:48 GMT

Same here. Not able to control devices via smartthings anymore.

Removed link and tried to relink... now smartthings does not even see the cameras anymore.

Betreff: SmartThings no longer able to connect to Arlo devices

Ketchup_Mayo — Wed, 07 Jun 2023 16:12:30 GMT

Glad to hear that I am not the only one.. hope this can be solved soon!

Re: SmartThings no longer able to connect to Arlo devices

sonikky — Wed, 07 Jun 2023 17:41:13 GMT

Same here. Multiple cameras and 2 different model base stations but none of these are showing in ST. I hope they can sort the problem soon.

Re: SmartThings no longer able to connect to Arlo devices

devilworks — Thu, 08 Jun 2023 02:44:29 GMT

Has anyone found the solution? I had unlinked the Arlo integration, but when I tried to relink, it showed discovery_request_failed.

Re: SmartThings no longer able to connect to Arlo devices

sonikky — Thu, 08 Jun 2023 05:34:04 GMT

At least I can successfully link accounts but my devices just won´t appear in SmartThings.

I´ve tried to wipe cache from both of the apps, relinked them several times, removed and started everything from the beginning in Arlo side but no luck 😞

Re: SmartThings no longer able to connect to Arlo devices

Robfrg — Thu, 08 Jun 2023 08:43:59 GMT

Another here seemed to start failing around 7am (BST) on Monday 6th June, was about to try removing and re-linking, will hold off based upon the experiences documented here.

Re: SmartThings no longer able to connect to Arlo devices

FlannelNZ — Thu, 08 Jun 2023 08:55:20 GMT

Phew. Glad it's not just me.

Couldn't control cameras from smartthings anymore yesterday. Removed and recreated the link. Oauth errors out then a retry works but no cameras show to add.

Error code: discovery_request_failed

Betreff: SmartThings no longer able to connect to Arlo devices

jeri30 — Thu, 08 Jun 2023 09:21:23 GMT

Can a moderator or community manager please escalate this to appropriate people?

Seems the whole arlo-smartthings integration is disfunctional atm...

Betreff: SmartThings no longer able to connect to Arlo devices

Ketchup_Mayo — Thu, 08 Jun 2023 09:29:43 GMT

to be honest, I am not even sure whether the issue is with Arlo.

I have an Arlo integration setup with my google home and it works without any issue.
I see that Sonikky has raised similar issue to Samsung Smart Thing community forum

Direct link

Arlo cameras just stopped working - Devices & Integrations / Connected Things - SmartThings Community

Betreff: SmartThings no longer able to connect to Arlo devices

sonikky — Thu, 08 Jun 2023 09:49:15 GMT

Yeah, I made the thread to ST forums mainly because I liked to know if I´m alone with my the problem.

Google home has different integration than ST so it doesn´t mean much if it´s working. Integrations are maintained by it´s owner, so this problem should be up to Arlo.

Betreff: SmartThings no longer able to connect to Arlo devices

jeri30 — Thu, 08 Jun 2023 10:07:37 GMT

Indeed. On smartthings forums I read that integration with arlo is owned by Arlo. So Arlo team has to investigate and fix.

If it is a problem on smartthings side, they may handle with them.

But by seeing no response here and status page being (operational) I doubt they already know... proper monitoring would be a side request then...

Anyone opened a bug ticket yet?

Re: SmartThings no longer able to connect to Arlo devices

pphh — Thu, 08 Jun 2023 19:20:52 GMT

I just installed 3 new cameras.

And they never showed in the ST App. So I removed the link, and tried yo link the accounts again.

Get the:connection request failure: and the press the retry button and the app approve the link and I see Arlo as a linked account.

And in Arlo the smartthing is also set as a linked account. But no cameras show up anywhere....?

Re: SmartThings no longer able to connect to Arlo devices

mikeos2001 — Fri, 09 Jun 2023 07:18:26 GMT

Not working for me either. Integration has been down for a few days; discovered as my automations stopped working.

Tried removing/re-adding cameras, and restarting Arlo and Smartthings hubs - no effect.

Re: SmartThings no longer able to connect to Arlo devices

sonikky — Fri, 09 Jun 2023 07:32:20 GMT

My cameras are also pretty much useless at the moment without automations via SmartThings.

Would be nice to hear at least something from the Arlo/moderators.

Re: SmartThings no longer able to connect to Arlo devices

Kriminal — Fri, 09 Jun 2023 08:20:50 GMT

Same issue here, without Smartthings my arlo cams are useless.

Days go by and no Arlo technician fixes or responds

Betreff: SmartThings no longer able to connect to Arlo devices

jeri30 — Fri, 09 Jun 2023 12:53:30 GMT

Bit of a bad impression when these thousands of "I need homekit token reset" requests get served quickly.. but a whole integration is down and nothing happens.

Hope it'll work again soon. Going to cancel my subscription until then.

Re: SmartThings no longer able to connect to Arlo devices

Gustavoalves — Fri, 09 Jun 2023 17:05:37 GMT

Same issue here.

But i think we have a biggest problem here. Seems Arlo changed de EOL Policy, that is the end of life for the equipments. In my case i have 5 Arlo pro and they work extremely perfect for the last 4 years, i never had any issue with them but seems the 4030 model have a dead line EOL 01/06/2023, excatly when problems started. I accept Arlo can´t provide parts, or Software Upgrades but sorry, anything happends with my Arlo Pro to change his work flow.

I think and i apprecciate Arlo investigate this issue and solve it. Its true i bought my cameras in 2018 and i spend more than a 750€ for 5 Arlo Pro becouse its a excellent brand and the equipment has great quality. But if this Arlo Action its to try to sell a newest cams, sorry but with me this don´t work becouse i will never buy anytime another Arlo product.

I create a Ticket and im waiting for an answer from Arlo.

Re: SmartThings no longer able to connect to Arlo devices

sonikky — Fri, 09 Jun 2023 19:28:08 GMT

EOL doesn´t affect my cameras and it also shouldn´t affect linking of apps, which some users can´t do at the moment.

Re: SmartThings no longer able to connect to Arlo devices

sonikky — Sat, 10 Jun 2023 09:01:31 GMT

This is actually starting to get really irritating. People pay huge money for these products to get premium service and now we can´t even get any kind of response in several days with HUGE problem as this.