topic Smarthings integration in Partner Integrations

Smarthings integration

Cosmin-2023 — Mon, 05 Jun 2023 10:42:28 GMT

Hi everyone, I have an Arlo write-free white video doorbell. I managed to make it work with Alexa, two smartphones but I cannot manage to make it work with my Samsung smart tv. I lowered the resolution to 720q but still no images on my tv. What can I do?

Re: Smarthings integration

ShayneS — Wed, 07 Jun 2023 23:31:21 GMT

What device are you using to stream to the Tv?

Re: Smarthings integration

Cosmin-2023 — Thu, 08 Jun 2023 04:25:09 GMT

Hi, I use Arlo Wire-free Doorbell. But now seems to work. The delay between motion trigger and when image appear is insanely high. If someone ring at my door it took almost 30 seconds to show something.. I received this product like a gift but if it was to buy it I would have returned after few days. Image is ok, sound ok, but time until see something is too high. If it is someone on your door it will leave for sure until you see who it is and respond it. It’s too much lag.

Re: Smarthings integration

ShayneS — Thu, 08 Jun 2023 15:59:59 GMT

Do you have your router next to any other wireless frequency devices? There may be some interference occurring between the router and doorbell. There will be a normal delay up to a few seconds for live streaming to start or a phone call, 30 seconds is too long.

Re: Smarthings integration

Cosmin-2023 — Thu, 08 Jun 2023 16:52:51 GMT

It’s at 2 meters. The router is very powerful.

Re: Smarthings integration

ShayneS — Thu, 08 Jun 2023 21:22:53 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.