topic Re: Unable to add accessory HomeKit in Partner Integrations

Unable to add accessory HomeKit

Josh92971 — Fri, 26 May 2023 08:32:43 GMT

My base updated and since I am had issue with HomeKit. I try to delete and reinstall and now it says Unable to add accessory.

from what I see can you reset my Token?

Re: Unable to add accessory HomeKit

ShayneS — Tue, 30 May 2023 19:02:54 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Unable to add accessory HomeKit

Josh92971 — Mon, 05 Jun 2023 03:43:02 GMT

Hello,

can you help me resetting the token.

It works then suddenly disappear from HK again

It is stuck on Discovering your device please wait.

I will give it one more try

Thank you

Re: Unable to add accessory HomeKit

Josh92971 — Mon, 05 Jun 2023 03:50:38 GMT

it was working and then left again... Thank you for your help

Re: Unable to add accessory HomeKit

JamesC — Tue, 06 Jun 2023 17:06:29 GMT

Josh92971,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC