topic Re: Reset HomeKit token in Partner Integrations

Reset HomeKit token

arnoldxt — Thu, 20 Apr 2023 14:10:31 GMT

i couldn’t add my new base station to HomeKit. “Unable to add accessory” error prompted. Would you please help to reset my base station HomeKit token? Many thanks

Re: Reset HomeKit token

ShayneS — Thu, 20 Apr 2023 20:55:21 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Reset HomeKit token

arnoldxt — Thu, 20 Apr 2023 22:14:43 GMT

Thanks

lt works now

Re: Reset HomeKit token

auwi — Wed, 17 May 2023 17:30:40 GMT

@ShayneS

have the same problem. Can you please reset my token for HomeKit aswell. Tried all the workarounds already.

Am I able to reset the token by myself?

Re: Reset HomeKit token

JamesC — Wed, 17 May 2023 18:18:21 GMT

auwi,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Reset HomeKit token

yakuza965 — Sun, 16 Jul 2023 18:07:24 GMT

I've just found this thread after having an issue with adding my Arlo Base Station to HomeKit. It says it is already added but does not show up in Apple Home. Can you reset my token too please as this seems to have worked for other commenters?

Thanks.

Re: Reset HomeKit token

ShayneS — Mon, 17 Jul 2023 23:56:30 GMT

Hi @yakuza965 I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you