topic Re: Can’t connect Base Station to Homekit in Partner Integrations

Can’t connect Base Station to Homekit

50cc — Sun, 14 May 2023 14:33:08 GMT

I have a VMB5000r6 and whatever I try it won’t connect to homekit. It forevers stays on the connecting screen. I reset all and restart all many times but exact same problem stays. All have update firmwares still no difference.

I read about a token that could be reset for Homekit, anyone know how to do this?

Re: Can’t connect Base Station to Homekit

StephenB — Sun, 14 May 2023 21:06:07 GMT

@50cc wrote:

I read about a token that could be reset for Homekit, anyone know how to do this?

The mods ( @JamesC or @ShayneS ) can do this for you. I've tagged them, to call their attention to your post.

Re: Can’t connect Base Station to Homekit

50cc — Mon, 15 May 2023 11:14:01 GMT

Hi Stephen, thanks for checking, I hope they can fix it

Re: Can’t connect Base Station to Homekit

JamesC — Mon, 15 May 2023 18:36:39 GMT

50cc,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Can’t connect Base Station to Homekit

50cc — Mon, 22 May 2023 08:17:07 GMT

Many thanks! Working now!