topic Re: Cannot connect base station to apple HomeKit in Partner Integrations

Cannot connect base station to apple HomeKit

kooki3monst4r — Tue, 11 Apr 2023 14:11:08 GMT

Hi I inherited a couple Arlo cameras and a base station when I bought my house. I was able to reset them and successfully connected them to my Arlo account and apple HomeKit. A couple months ago they dropped off from HomeKit, but still work with the Arlo app. I'd like some help getting it fixed with HomeKit.

Firmware

1.20.7.0_4237_cf4d59a

Hardware VMB4000r3

Re: Cannot connect base station to apple HomeKit

JamesC — Tue, 11 Apr 2023 17:31:50 GMT

Kooki3monst4r,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Cannot connect base station to apple HomeKit

BradyB — Thu, 13 Apr 2023 23:52:15 GMT

Am I able to get a token reset as well?

Re: Cannot connect base station to apple HomeKit

JamesC — Mon, 17 Apr 2023 16:30:03 GMT

BradyB,

JamesC

Re: Cannot connect base station to apple HomeKit

khsiu — Tue, 18 Apr 2023 13:42:46 GMT

Please help reset my token. Thanks a lot.

Re: Cannot connect base station to apple HomeKit

JamesC — Wed, 19 Apr 2023 20:12:40 GMT

khsiu,

JamesC

Re: Cannot connect base station to apple HomeKit

TheVansinOz — Thu, 20 Apr 2023 10:55:39 GMT

Please could I also get a token reset. Ive tried everything else. First time setting up and frustrated is an understatement. Please?!

Re: Cannot connect base station to apple HomeKit

khsiu — Thu, 20 Apr 2023 12:05:01 GMT

Thanks for your help

Re: Cannot connect base station to apple HomeKit

JamesC — Thu, 20 Apr 2023 20:12:23 GMT

TheVansinOz,

JamesC