topic Re: Homekit setup issues in Partner Integrations

Homekit setup issues

aimaixing — Sat, 01 Apr 2023 22:11:16 GMT

After upgrade to IOS 16.4, the camera cannot show on Apple home anymore. I have followed all kind of troubleshooting on the community but no one helps.
At the Homekit setup page, DEVICES FOUND keeps turning and cannot return the Base station.
Not sure any support from Arlo Admin is required.

Thanks.

Re: Homekit setup issues

ShayneS — Mon, 03 Apr 2023 18:21:09 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit setup issues

aimaixing — Mon, 03 Apr 2023 19:17:46 GMT

Thank you, Shayne. All set now.

Re: Homekit setup issues

LaraCroft835 — Tue, 04 Apr 2023 01:23:34 GMT

I have exactly the same issue.

Re: Homekit setup issues

ShayneS — Tue, 04 Apr 2023 22:24:59 GMT

Hi @LaraCroft835

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit setup issues

1730BeachHouse — Sun, 09 Apr 2023 00:12:35 GMT

Same issue here. Please reset HomeKit token @ShayneS

Re: Homekit setup issues

amxing — Mon, 10 Apr 2023 18:20:41 GMT

Dear Shayne and Arlo,

I have the same issue. Please help to reset my token as well.
Thanks.

Re: Homekit setup issues

ShayneS — Tue, 11 Apr 2023 17:55:23 GMT

@aimaixing @1730BeachHouse I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you