topic Homekit Reset Token in Partner Integrations

Homekit Reset Token

crygon0 — Mon, 27 Mar 2023 19:54:27 GMT

My Homekit connection stopped working. I've uninstalled the app, power cycled all devices, removed from home kit. I see "Discovering your device. Please wait." when trying to set it up.

Re: Homekit Reset Token

crygon0 — Wed, 29 Mar 2023 16:24:50 GMT

Can I get a token reset for my base station?

Re: Homekit Reset Token

ShayneS — Fri, 31 Mar 2023 16:17:15 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit Reset Token

Sphraff — Sun, 02 Apr 2023 09:10:52 GMT

Is it possible to reset des basestation withaout loosing the cameras

if jou send me a token reset idont have to reconect the cameras ?

Can I get a token reset for my base station vbm 4000r6 associatated to my user account ?

Re: Homekit Reset Token

Sphraff — Sun, 02 Apr 2023 09:12:41 GMT

Sorry its not the 4000 but the 5000 ho comes with ultra 2 cameras

Is it possible to reset des basestation withaout loosing the cameras

if jou send me a token reset idont have to reconnect the cameras ?

Can I get a token reset for my base station vbm 5000r6 associatated to my user account ?

Re: Homekit Reset Token

ShayneS — Mon, 03 Apr 2023 18:23:09 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Homekit Reset Token

crygon0 — Wed, 05 Apr 2023 20:36:12 GMT

Thanks for resetting the token. However, my issue seems unresolved. I just reset my base station and I still see the "Discovering your device. Please wait." message. Anything else that I can do? I'm up to date on firmware and at this moment, have no devices set up on the newly reset base station.

Re: Homekit Reset Token

ShayneS — Thu, 06 Apr 2023 21:30:41 GMT

@crygon0

You can try removing and re-adding the Arlo Secure app. I would reboot the base station once more then re-download the app. I also reset the token again for you.