topic Re: HomeKit Token Reset in Partner Integrations

HomeKit Token Reset

cyphirx — Tue, 10 May 2022 21:42:38 GMT

Greetings,

I have tried to attach my VMB5000 to HomeKit but it is asking for a HomeKit code. My device does not have a sticker for this. Does this require a reset of the token and how would I get one?

Thanks!

Re: HomeKit Token Reset

JamesC — Tue, 10 May 2022 21:49:51 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit Token Reset

cyphirx — Tue, 10 May 2022 22:48:08 GMT

That seems to have changed the behavior but now it's asking for a Setup Code which I do not seem to have. There was no code included in the packaging nor on the device

Re: HomeKit Token Reset

JamesC — Tue, 10 May 2022 22:52:48 GMT

Follow the "without a setup code" instructions as they are listed in the KB linked above. Do you still experience the same behavior?

JamesC

Re: HomeKit Token Reset

cyphirx — Tue, 10 May 2022 22:58:19 GMT

Going through this method still prompts for either a QR code or HomeKit Setup Code.

Re: HomeKit Token Reset

JamesC — Wed, 11 May 2022 23:04:52 GMT

cyphirx,

Are you able to provide a screenshot of this issue?

JamesC

Re: HomeKit Token Reset

cyphirx — Wed, 11 May 2022 23:54:52 GMT

EDIT: Removed Basestation pic with most of serial number

Re: HomeKit Token Reset

cyphirx — Wed, 11 May 2022 23:53:17 GMT

The order is a messed up, but it goes from the device selection, base selection, home selection, room selection, requesting info, locate the qr code, uncertified accessory, then enter homekit code

Re: HomeKit Token Reset

JamesC — Wed, 11 May 2022 23:57:32 GMT

cyphirx,

I've sent another token reset request. Try setting up again (some users have reported having to try a few times after receiving the new token.)

Thanks,

JamesC

Re: HomeKit Token Reset

cyphirx — Thu, 12 May 2022 00:32:57 GMT

I've restarted the basestation twice and same result. Should I try to restarting my homekit hubs as well?

Re: HomeKit Token Reset

JamesC — Thu, 12 May 2022 16:35:48 GMT

cyphirx,

The token reset should remove the "uncertified accessory" error and let you proceed with the integration. If you're still seeing this error message, you may need to factory reset your base station and onboard as if it were new and then try setting up HomeKit again: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

After the factory reset, we may need to send another token refresh.

JamesC

Re: HomeKit Token Reset

cyphirx — Sat, 14 May 2022 21:06:20 GMT

I've factory reset the base station and I have not tried to rejoin to HomeKit yet.

Re: HomeKit Token Reset

cyphirx — Mon, 16 May 2022 21:58:51 GMT

Do I need to wait for a token reset before trying to reconnect with HomeKit?

Re: HomeKit Token Reset

JamesC — Mon, 16 May 2022 22:24:23 GMT

cyphirx,

If you've factory reset, and re-onboarded, you should be able to attempt adding HomeKit again. If you experience an issue, let me know.

JamesC

Re: HomeKit Token Reset

cyphirx — Tue, 17 May 2022 00:19:23 GMT

I tried and it still asked for a code and now I get inconsistent alerting on activity in my activity zones

Re: HomeKit Token Reset

cyphirx — Thu, 19 May 2022 13:32:52 GMT

I tried again today just to verify and I'm still prompted for a QR code

Re: HomeKit Token Reset

cyphirx — Sat, 28 May 2022 01:09:05 GMT

Just bumping this as I've still got this issue where I can not join it to HomeKit.

Re: HomeKit Token Reset

jorgenselin — Sat, 28 May 2022 23:50:23 GMT

Can I have my Arlo base stations’ HomeKit tokens reset? I failed to find the VMB4000.

Re: HomeKit Token Reset

JamesC — Tue, 31 May 2022 17:58:11 GMT

Cyphirx,

If you're still experiencing this issue, I encourage you to reach out to the support team via the Arlo mobile app to investigate further.

jorgenselin,

JamesC

Re: HomeKit Token Reset

Flaff — Thu, 30 Jun 2022 08:17:21 GMT

Same to me, homekit is not appearing in the app, even after factory reset and app reinstalled.
Could you please send a token?
VMB5000r4