topic Re: Token reset VM4000 Homekit in Partner Integrations

Token reset VM4000 Homekit

AxeBalls — Fri, 10 Mar 2023 17:18:06 GMT

Hi. I’ve moved home and trying to connect my system to my new HomeKit Home, but getting the ‘Discovering your device’ issue. Can you reset my token?

Re: Token reset VM4000 Homekit

JamesC — Mon, 13 Mar 2023 19:47:55 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Token reset VM4000 Homekit

AxeBalls — Mon, 13 Mar 2023 20:22:44 GMT

Many thanks James. All now good!

Re: Token reset VM4000 Homekit

Joanell — Sat, 18 Mar 2023 01:37:06 GMT

Will this "token reset" be able to have my base station be recognized, too?

Nothing else seems to be working.

Re: Token reset VM4000 Homekit

AxeBalls — Sun, 19 Mar 2023 11:33:52 GMT

Hi Joanell. If you base station is stuck on trying to connect to your HomeKit then yes, you may need to have an admin reset your token....

Re: Token reset VM4000 Homekit

Joanell — Sun, 19 Mar 2023 17:11:11 GMT

How do I get an admin token reset for my base station?

Re: Token reset VM4000 Homekit

ShayneS — Tue, 21 Mar 2023 00:07:37 GMT

@Joanell

Is your base station connected and online?

Re: Token reset VM4000 Homekit

Joanell — Tue, 21 Mar 2023 03:04:58 GMT

Yes

Re: Token reset VM4000 Homekit

ShayneS — Tue, 21 Mar 2023 17:17:58 GMT

It is appearing offline, is the email attached to your username the correct one for your admin account?

Re: Token reset VM4000 Homekit

Joanell — Tue, 21 Mar 2023 18:09:16 GMT

I am not sure ....

I don't show any devices listed on my account

Re: Token reset VM4000 Homekit

ShayneS — Tue, 21 Mar 2023 18:30:45 GMT

@Joanell

Are you a granted access user? If so, you will need to ask the admin to bring the base station back online as it's appearing offline and I can not reset it.

Re: Token reset VM4000 Homekit

Joanell — Tue, 21 Mar 2023 21:42:29 GMT

What's a granted access user and how do I reach an admin?

Unhappy, frustrated, with equipment that suddenly is not working. It appears that Arlo only wants me to buy new equipment and pay a monthly fee to use it.

Re: Token reset VM4000 Homekit

AxeBalls — Wed, 22 Mar 2023 09:12:32 GMT

Hi Joanell. I’d suggest that you either start a new topic in this forum or you register a ticket directly with Arlo support. I think the problem here for the admins is that you tagged your issue onto my thread and you haven’t defined what the problem is. If you start a new thread and describe your issue in more detail someone may be able to help you.