topic Re: Push notification goes nowhere in Partner Integrations

Push notification goes nowhere

jmzwebb — Sat, 11 Mar 2023 02:16:24 GMT

Hi, I’m trying to link my new wireless doorbell to Alexa. But when I try to enable the skill, I have to log in, and the page complains that it doesn’t recognize the device, and says it has sent a push notification to an iPhone I haven’t had for years. How do I get it to realize that I have a new one now? Notifications for motion detection come through just fine.

Re: Push notification goes nowhere

ShayneS — Mon, 13 Mar 2023 23:04:10 GMT

Hi,

Are you still experiencing this issue with Alexa?

Re: Push notification goes nowhere

jmzwebb — Tue, 14 Mar 2023 00:55:02 GMT

Yep, no solution yet.

Re: Push notification goes nowhere

ShayneS — Tue, 14 Mar 2023 16:23:18 GMT

Do you have a screenshot of the error message I can see?

Re: Push notification goes nowhere

jmzwebb — Wed, 15 Mar 2023 17:33:54 GMT

Here it is.

Re: Push notification goes nowhere

ShayneS — Wed, 15 Mar 2023 17:50:53 GMT

Can you log in to your Arlo app and navigate to Settings > Profile > Two-Step Verification and add your new device. If it's already added can you try changing to the email method then authenticate again with Alexa.