topic Re: HomeKit reset key in Partner Integrations

HomeKit reset key

arloplato — Sun, 05 Mar 2023 19:48:58 GMT

Requesting reset token for HomeKit. When I first got the cameras, I was able to successfully sync them with HomeKit, but I accidentally deleted the home. Now they don’t connect I already tried troubleshooting, I’ve reset the system and the loading wheel just keeps spinning on devices found.

Re: HomeKit reset key

JamesC — Mon, 06 Mar 2023 19:36:56 GMT

Please make sure your base station is online. Once you've confirmed it's online, please let me know and I will send a token reset.

JamesC

Re: HomeKit reset key

arloplato — Wed, 08 Mar 2023 05:23:07 GMT

It is online and ready. Thank you.

Re: HomeKit reset key

JamesC — Wed, 08 Mar 2023 21:53:25 GMT

arloplato,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC