topic Re: Arlo HomeKit not discovering in Partner Integrations

Arlo HomeKit not discovering

r1cebank — Tue, 14 Feb 2023 16:20:18 GMT

Removed my Arlo camera once and I now try to add back to HomeKit but the app is stuck in discovering new devices, please help.

thanks

Re: Arlo HomeKit not discovering

ShayneS — Tue, 14 Feb 2023 18:30:44 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Arlo HomeKit not discovering

r1cebank — Wed, 15 Feb 2023 06:07:34 GMT

Thank You, it works 🙂

Re: Arlo HomeKit not discovering

Isobaric — Wed, 15 Feb 2023 06:16:28 GMT

I'm having the same issue, could you also reset mine as well.

Many Thanks

Re: Arlo HomeKit not discovering

Kingsley3 — Wed, 15 Feb 2023 17:01:35 GMT

I am having the same issue, can you send me a token as well?

Re: Arlo HomeKit not discovering

ShayneS — Thu, 16 Feb 2023 19:32:28 GMT

@Isobaric @Kingsley3

I have reset your HomeKit tokens, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Arlo HomeKit not discovering

wbohanon — Wed, 15 Feb 2023 23:29:26 GMT

I’m having same issues can you send me a token reset

Re: Arlo HomeKit not discovering

M-G- — Thu, 16 Feb 2023 05:17:46 GMT

Can I please get a token reset also.

Re: Arlo HomeKit not discovering

ShayneS — Thu, 16 Feb 2023 19:33:56 GMT

@wbohanon @M-G-

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Arlo HomeKit not discovering

Isobaric — Thu, 16 Feb 2023 21:36:21 GMT

Thanks for the token reset. The issue I have now is that both my cameras are non-responsive in Homekit. Seems to have happened after the upgrade to IOS 16.3.2 any thoughts?

Re: Arlo HomeKit not discovering

ShayneS — Fri, 17 Feb 2023 16:43:06 GMT

@Isobaric

May I ask what symptoms are occurring? Are the cameras a blank screen with no response icon, or do they not live stream at all? You can try removing and adding the HomeKit app back to your device to start.

Thanks

Re: Arlo HomeKit not discovering

Isobaric — Sat, 18 Feb 2023 02:25:04 GMT

Hi, I'm getting a blank screen with no response. Tried resetting Homekit and adding everything back in but same error.

Was working great before the IOS update...?

Re: Arlo HomeKit not discovering

ShayneS — Tue, 21 Feb 2023 15:44:14 GMT

Do you have another iOS device you can check the HomeKit app on?

Re: Arlo HomeKit not discovering

Isobaric — Tue, 21 Feb 2023 21:01:57 GMT

I have checked with Iphone 11 pro with ios 16.3.1, iphone 12 mini with ios 16.3.1, 2 x ipads with 16.3.1, imac with 13.2.1 and also have apple TV 4k with tvos 16.3.2.

Same problem on all.

Re: Arlo HomeKit not discovering

Isobaric — Thu, 23 Feb 2023 02:59:16 GMT

Any update on this issue yet...?

Re: Arlo HomeKit not discovering

ShayneS — Thu, 23 Feb 2023 17:05:04 GMT

@Isobaric

I have escalated your issue to the appropriate team, someone should be reaching out to you soon.

Re: Arlo HomeKit not discovering

Isobaric — Mon, 27 Feb 2023 02:17:42 GMT

After resetting everything to factory defaults and starting again I managed to get it going. I appears as though there could be an issue with inviting more than one user with old apple id credentials. I had to create a new user id for the family member who had had the same apple id for over 5 years, because every time I added them using their old ID I would get no response from the cameras......! What a PITA it took all weekend. Now working with the 2 original users and the user I created a new apple id for. As soon as these become end of life I'll switch to another brand.

Re: Arlo HomeKit not discovering

Isobaric — Fri, 10 Mar 2023 07:26:37 GMT

Hi could someone do a token reset for me?

Thanks in advance.

Re: Arlo HomeKit not discovering

JamesC — Mon, 13 Mar 2023 19:45:16 GMT

Isobaric,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Arlo HomeKit not discovering

Isobaric — Tue, 14 Mar 2023 01:48:57 GMT

Thank you James.