topic Can’t connect vmb4000 to homekit in Partner Integrations

Can’t connect vmb4000 to homekit

Lukef — Fri, 17 Feb 2023 22:12:54 GMT

I cant connect my VMB4000 base station to homekit. When I try it sits on the 'Discovering your device' page and goes nowhere. Looking at these forums I need to get a token reset?

Re: Can’t connect vmb4000 to homekit

ShayneS — Fri, 17 Feb 2023 23:54:45 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Can’t connect vmb4000 to homekit

kmak — Sat, 18 Feb 2023 13:32:27 GMT

Good Day,

I also need HomeKit token reset for my base station.

Thank you

Re: Can’t connect vmb4000 to homekit

ShayneS — Tue, 21 Feb 2023 17:31:12 GMT

Hi @kmak

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: Can’t connect vmb4000 to homekit

kmak — Tue, 21 Feb 2023 17:50:26 GMT

Hello ShayneS,

I rebooted the base station. It still looking for a setup code after I selected the base station in the apple homekit app. Please assist.

Thanks,

Re: Can’t connect vmb4000 to homekit

ShayneS — Tue, 21 Feb 2023 17:57:41 GMT

@kmak

Can you try the without a setup code option in this KB article here: https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

Re: Can’t connect vmb4000 to homekit

kmak — Tue, 21 Feb 2023 19:55:43 GMT

Hello James,

Thanks for your response. When I select the Arlo Base Station I don't see the HomeKit.

Thanks,

Kin

Re: Can’t connect vmb4000 to homekit

ShayneS — Tue, 21 Feb 2023 22:45:53 GMT

Can you try rebooting the base again and removing and reinstalling the Arlo app and check for the option again?