topic Re: Can’t connect VMB4000r3 to Homekit in Partner Integrations

Can’t connect VMB4000r3 to Homekit

DrowyRain — Fri, 13 Jan 2023 13:57:46 GMT

I am unable to connect my vmb4000 base station to Apple HomeKit?

I see fro other discussions that reset token solves the issue.

can I request a reset token?

Re: Can’t connect VMB4000r3 to Homekit

JamesC — Mon, 16 Jan 2023 22:13:45 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Can’t connect VMB4000r3 to Homekit

DrowyRain — Tue, 17 Jan 2023 07:17:41 GMT

Hi James

Thanks for sending the reset token, unfortunately It did nor resolve the issue.

When I go to devices base station there is no option to connect to HomeKit?

HomeKit app shows base station when I select add new device, but then asks for code or barcode scan, both of which do not exist.

Is there anything else we can try?

Kind Regards

Iain

Re: Can’t connect VMB4000r3 to Homekit

JamesC — Tue, 17 Jan 2023 18:57:28 GMT

DrowyRain,

If you're still experiencing an issue, you may need to factory reset and re-onboard your base station. Afterward, I can send another token reset and you can test to see if that works.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC

Re: Can’t connect VMB4000r3 to Homekit

brettmallard — Tue, 07 Feb 2023 02:35:31 GMT

Could I get a reset token for my vmb4000 so that I can set it up on my Apple HomeKit.

Re: Can’t connect VMB4000r3 to Homekit

JamesC — Tue, 07 Feb 2023 21:06:49 GMT

brettmallard,

JamesC

Re: Can’t connect VMB4000r3 to Homekit

MooWoo — Fri, 10 Feb 2023 02:02:06 GMT

Can I get a reset token too? Can’t connect HomeKit.

Thanks!

Re: Can’t connect VMB4000r3 to Homekit

JamesC — Mon, 13 Feb 2023 17:47:41 GMT

MooWoo,

JamesC