topic Re: Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for in Partner Integrations

Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for EOF?

LC7 — Sat, 28 Jan 2023 05:55:34 GMT

Received an email from Arlo team, stating the Company's End OF Life Policy would be in effect from Apr 1st 2023. Arlo Pro is on the EOF list. To avoid buying a product that would be near EOF in future, anyone knows what is the Company's roadmap for End of Life of other products such as Arlo Pro 2, 3, 4 etc?

Re: Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for

jguerdat — Sat, 28 Jan 2023 13:09:01 GMT

Pro 2 is already on the EOL list. Anything currently not on the list is subject to being declared EOL 4 years after production ceases:

https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo_End-of-Life-Policy-2022.pdf

We have no way of knowing when production stops - only Arlo knows. The policy is to give notice when a device is going to be declared EOL but we'll have to see how that happens.

If buying new cameras, the safest bet is to get the one with the highest number in the name (e.g. Ultra 2, Pro 5, etc.). If you know how the products rolled out, that can help, too - the wireless doorbell came well after the wired one.

Re: Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for

StephenB — Sat, 28 Jan 2023 14:05:13 GMT

@jguerdat wrote:

https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo_End-of-Life-Policy-2022.pdf

@LC7: This link might also be useful.

https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

FWIW, I think the current policy is flawed, since users have no idea at all when production of a particular model will end (or even if it has already ended). Hopefully Arlo will revise it, to make it more useful to people looking at new purchases.

Re: Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for

LC7 — Mon, 06 Feb 2023 00:19:44 GMT

Thank you for your valuable input. Can Arlo Pro 5 and Ultra 2 be connected to base station?

For Wireless Doorbell, I was able to connect it with Base Station, but could not connect Chime 2 with the doorbell through base station. Is there a procedure to follow to enable the connection of Doorbell with Chime 2 through base station?

Re: Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for

LC7 — Mon, 06 Feb 2023 01:03:41 GMT

The link is useful!

Re: Arlo Pro is on End OF Life Policy effective from Apr1st 2023. Does the Company have roadmap for

jguerdat — Mon, 06 Feb 2023 14:53:55 GMT

@LC7 wrote:

Thank you for your valuable input. Can Arlo Pro 5 and Ultra 2 be connected to base station?

For Wireless Doorbell, I was able to connect it with Base Station, but could not connect Chime 2 with the doorbell through base station. Is there a procedure to follow to enable the connection of Doorbell with Chime 2 through base station?

The Pro 5 and Ultra 2 can be connected to a VMB4000 base or newer:

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

but not the Chime 2, which for whatever reason needs to be connected to your WiFi only.