topic Re: Token Reset SmartHub Apple HomeKit in Partner Integrations

Token Reset SmartHub Apple HomeKit

Compound1936 — Wed, 01 Feb 2023 11:02:40 GMT

Can I get a token reset for my SmartHub as well? SmartHub and iPhone are on the same network, SmartHub has been restarted and even tried a full reset (afterwards connected the cameras again) but no success. Can't connect to Apple HomeKit from the Arlo Secure app (keeps saying Connecting to Accessory....) or from the Home app (Unable to Add Accessory).

Firmware: 1.19.0.3_1237_68a8e53
Hardware: VMB5000r6

Re: Token Reset SmartHub Apple HomeKit

JamesC — Wed, 01 Feb 2023 20:04:16 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Token Reset SmartHub Apple HomeKit

Compound1936 — Thu, 02 Feb 2023 08:08:45 GMT

Thank you! I could add my Base Station now to Apple HomeKit. 🙂