topic Apple HomeKit stuck on device discovery in Partner Integrations

Apple HomeKit stuck on device discovery

MK212 — Sat, 21 Jan 2023 14:24:34 GMT

Can you please reset my token? I have followed the directions and confirmed all other requirements are in order

Re: Apple HomeKit stuck on device discovery

Watshim — Sun, 22 Jan 2023 01:14:56 GMT

Please reset my HomeKit token again.

Also, please consider adding a switch in the app to do this ourselves. Having to contact support every few months for a reset is getting tired.

Re: Apple HomeKit stuck on device discovery

JamesC — Mon, 23 Jan 2023 18:21:24 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC