topic Re: Amazon Alexa Failed Authentication in Partner Integrations

Amazon Alexa Failed Authentication

Mav204 — Mon, 16 Jan 2023 00:30:47 GMT

I am trying to renew my Amazon Alexa “skill” as soon as it logs into Arlo, immediately I get “request has bed. Rejected” anyone able to help?

Re: Amazon Alexa Failed Authentication

ShayneS — Tue, 17 Jan 2023 19:33:08 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Amazon Alexa Failed Authentication

Mav204 — Tue, 17 Jan 2023 19:36:24 GMT

as soon as I go into the AMAZON ALEXA app and the Arlo "skill" I log in, the next page it goes to "authenticate" about 1 second after that pages loads, I get a red banner with "failed" authorization. I do not get an email or push on any of the devices we have. I can not upload pictures.

Re: Amazon Alexa Failed Authentication

ShayneS — Tue, 17 Jan 2023 19:41:20 GMT

have you tried rebooting the device or adding the account via another hand held device?

Re: Amazon Alexa Failed Authentication

Mav204 — Tue, 17 Jan 2023 19:42:57 GMT

how do I reboot the devise? I have 4 pro 2 camera and a doorbell, and 2 base stations. What do I reboot?

Re: Amazon Alexa Failed Authentication

ShayneS — Tue, 17 Jan 2023 22:08:47 GMT

You can unplug or press the on/off button within the back of the base station and reboot your phone.

Thanks

Re: Amazon Alexa Failed Authentication

jwessel363 — Wed, 28 Jun 2023 02:19:09 GMT

If you have upgraded your phone since you originally set up the cameras, open the Arlo app > Profile > Two-Step Verification, then select your new device. Next, try to enable the skill again and you should receive the push notification.