topic Re: VMB4000r3 Homekit in Partner Integrations

VMB4000r3 Homekit

SeymourS — Mon, 02 Jan 2023 18:28:36 GMT

Hi,

I'm getting an error when trying to connect my base (VMB4000r3) to Apple Homekit. I've read in the Arlo community that this was solved with a "token reset". How can I make this request or is a community mod able to help me with this?

Thanks

Re: VMB4000r3 Homekit

ShayneS — Wed, 04 Jan 2023 00:34:37 GMT

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

Re: VMB4000r3 Homekit

SeymourS — Wed, 04 Jan 2023 00:43:39 GMT

Thank you. That made it work immediately.

Re: VMB4000r3 Homekit

Gsjtjdicndak — Fri, 06 Jan 2023 05:16:09 GMT

I have the same issue with a VMB4000r3 base station. Could you please reset my token as well?

SN 4R036C7HA20B0

Re: VMB4000r3 Homekit

JamesC — Mon, 09 Jan 2023 18:15:18 GMT

Gsjtjdicndak,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: VMB4000r3 Homekit

martin8888 — Sun, 15 Jan 2023 14:35:28 GMT

Hi there. I think I have the same issue. HomeKit doesn’t appear as an option on my app for my basestation vmb4000r3

can you reset it please?

Re: VMB4000r3 Homekit

JamesC — Mon, 16 Jan 2023 20:01:30 GMT

JamesC

Re: VMB4000r3 Homekit

martin8888 — Wed, 18 Jan 2023 13:44:02 GMT

Thank you. I’ve restarted it several times but the HomeKit option still doesn’t appear within the app?

Re: VMB4000r3 Homekit

JamesC — Wed, 18 Jan 2023 19:14:37 GMT

martin8888,

If you're still experiencing an issue, you may need to factory reset and re-onboard your base station. Afterward, I can send another token reset and you can test to see if that works.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC

Re: VMB4000r3 Homekit

Gsjtjdicndak — Wed, 18 Jan 2023 23:06:05 GMT

This was successful, thank you JamesC... although I got a warning from Apple that my base station is not Homekit certified and I was disappointed that iCloud+ video saves and history are not supported. This would give me some comfort as Arlo EOL's various devices.