topic Chromecast stream Essential Camera in Partner Integrations

Chromecast stream Essential Camera

Tammy1975 — Sat, 07 Jan 2023 03:01:27 GMT

I currently have the Pro 2 system with 5 cameras and 2 added essential spotlight cameras. My system is integrated into my Google Nest and everything works fine. I can voice command my cameras to all of my existing chrome casts and smart tv’s throughout the house. My issue is I recently purchased an additional Chromecast to live stream to an existing monitor I had for my previous security system. 4 Pro 2 cameras work when streaming to the device but the other 3 don’t. Google nest says streaming then a white screen with the Arlo logo pops up on the monitor and after a minute the screen turns black then says “the camera stream cannot be played at this time”. Has anyone come across this or know what the issue could be. 2 of the cameras not working are the essentials.

Re: Chromecast stream Essential Camera

ShayneS — Tue, 10 Jan 2023 19:19:34 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Chromecast stream Essential Camera

Tammy1975 — Tue, 10 Jan 2023 21:06:53 GMT

I’ve reset, disconnected and reconnected cameras. Rebooted the Chromecast several times and nothing seems to have worked. I still keep seeing the white screen with the Arlo logo.

Re: Chromecast stream Essential Camera

ShayneS — Wed, 11 Jan 2023 19:06:36 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.